E-Business
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| HELP VIDEOS | |||
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A: When you search for an item on the website the price first shown is the list price. To view the actual price you pay for an item enter the quantity you require in the box marked QUANTITY and click CHECK AVAILABILITY & PRICE. This will let you know if the goods are in stock and the price you pay per unit as well as the total line value.
A: To view and download the Technical Data sheet simply search for the item you want and when it appears click on the TECHNICAL DOCUMENTATION tab shown above the product description. Any Data sheets or specs will be shown here. To download documents from here simply click on the arrow.
A: We do keep some label templates on the website. To see if the one you need is there simply CLICK HERE to be taken to the templates that can be downloaded. If the one you require is not listed please EMAIL US letting us know which label template you need and we will endeavor to send it to you shortly.
A: You cannot download invoices through the Antalis Website. If you need any copy invoices or have any questions about invoices please email credit_control@antalis.co.uk
A: Simply log on using the old email address that is set up on our website and your existing password. Once logged on click on MY ACCOUNT at the top of the page and then on the left hand side, underneath PROFILE click on INFORMATION. Find the email address field and enter your new email address. Click Confirm once you have entered it and the website will be updated with your new email address. Next time you log on you will need to enter the new email address and all order confirmations will go to this new email address too.
A: When you are set up on the website you are sent a password to use when logging on. You may wish to change this to something more memorable to you, helping you log on easier. To change the password simply log onto the website and click on MY ACCOUNT at the top centre of the page. Next Click on PASSWORD which is listed under the PROFILE option. You will be taken to a page where you can change your password. Enter it twice to and click on Confirm. You will now be able to log onto the website using your new password.
SYSTEM TO SYSTEM FAQS
A: If you wish to order electronically with Antalis please email e-business@antalis.co.uk letting us know what system you have. If it is an existing system that we deal with we will provide you with all the account information you need as well as a product /price file for that system. You will then need to log a call with your software house asking them to set up your end with the information we have provided.
A: If you have a system that is able to collect the XML invoice files from Antalis you will need to log a call with your software house asking them to set up your end. You will also need to email e-business@antalis.co.uk letting us know you want this turned on so we can make sure it is switched on here and the invoices are created for collection.
A: If you want to update the pricing on your system email e-business@antalis.co.uk requesting an up to date Antalis Product/Price File and we will send one formatted for the system you have. If you need any help loading the file onto your system you will need to contact your software house. If your system can do auto updates you can log a call with your software house asking them to set this up and email us letting us know so we can make sure a weekly file is created for you to collect and import.
A: If you cannot find any Antalis items on your system please email e-business@antalis.co.uk letting us know the item you cannot see. We will then send you an up to date Antalis Product file which includes any missing items and can be loaded onto your system.
A: This is usually due to a difference between how you sell the item on your system and how you buy it from us. If the pack size at your end does not match the pack size at our end there can be issues with electronic orders. To stop this from happening, please upload the most up to date Antalis Product File to make sure the pack sizes at your end match the Antalis Pack sizes. If you do not have the most up to date file to hand please email e-business@antalis.co.uk and we will send one to you.
A: Sometimes, especially at busier times of the day, the order confirmation can take a few minutes to be sent to you. If you have not received anything within 15 minutes of placing the order please email e-business@antalis.co.uk and we will look into straight away.
A: Please email e-business@antalis.co.uk letting us know what it is and we will look into it to see if we can help.
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